Refund Policy
At Abbey EPOS, we are committed to ensuring your satisfaction with our products and services. This Refund Policy outlines the circumstances under which refunds may be issued and the steps to request one.
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1. Eligibility for Refunds
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1.1. Product Refunds: Refunds are available for hardware and software purchased directly from Abbey EPOS under the following conditions:
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The product is returned within 14 days of delivery.
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The product is in its original condition, unused, and in the original packaging.
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Proof of purchase is provided.
1.2. Service Refunds: Refunds for services, including subscription plans or software licenses, are evaluated on a case-by-case basis. Refunds may be issued if:
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There is a verified defect or issue with the service that we are unable to resolve.
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The request is made within 14 days of the service start date.
1.3. Custom or bespoke orders are non-refundable unless the product is defective or damaged upon arrival.
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2. Non-Refundable Items
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The following items are non-refundable:
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Digital downloads or software licenses once activated.
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Products damaged due to misuse, unauthorized repairs, or neglect.
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Services rendered in full or partially used subscription plans.
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3. How to Request a Refund
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To request a refund, please follow these steps: 3.1. Contact our customer support team at sales@abbeyepos.co.uk or 01626 202502 with the following information:
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Your name and contact details.
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Order number or proof of purchase.
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Details of the product or service and the reason for requesting a refund.
3.2. If your refund is approved, you will receive instructions on how to return the product or proceed with the process.
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4. Returns Process
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4.1. Returned products must be shipped to the address provided by our customer support team. 4.2. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. 4.3. We recommend using a tracked shipping service to ensure the safe return of the product.
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5. Refund Processing
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5.1. Refunds will be processed within 14 days of receiving the returned product or approving the refund request. 5.2. Refunds will be issued to the original payment method. If this is not possible, an alternative refund method will be arranged. 5.3. Shipping fees are non-refundable unless the refund is due to our error.
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6. Defective or Damaged Products
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6.1. If you receive a defective or damaged product, please contact us immediately at sales@abbeyepos.co.uk or 01626 202502. 6.2. We may request photos or other evidence to verify the issue. 6.3. Once confirmed, we will provide a replacement or issue a full refund, including shipping costs.
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7. Contact Us
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If you have any questions or need assistance with a refund, please reach out to us:
Email: sales@abbeyepos.co.uk
Phone: 01626 202502
Address: 13 - 15 Oakford, Kingsteignton, Devon, TQ12 3EQ
Thank you for choosing Abbey EPOS. We are here to ensure you have the best experience with our products and services.